AccoAbroad (“AccoAbroad”, “we”, “us”, or “our”) operates the website https://accoabroad.in (the “Platform” or “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Platform, enquire about properties, or use our student accommodation booking services.
By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Definitions
- “Accommodation” refers to student rooms, private apartments, shared housing, university halls, and related residential spaces listed on our Platform.
- “Accommodation Partners” refers to third-party property management companies, operators, PBSA (Purpose-Built Student Accommodation) providers, and individual landlords.
- “Personal Information” refers to any information that identifies or can be used to identify, contact, or locate an individual.
- “User” (“you”, “your”) refers to any visitor, applicant, or student accessing our Platform or communicating with our team.
2. Information We Collect
We collect information directly from you, automatically through your use of the Platform, and from trusted third-party partners.
A. Information You Provide Directly
- Identity and Contact Data: Full name, email address, phone number, date of birth, gender, and nationality.
- Academic and Booking Details: Intended university or institution, course details, target study city, guarantor/emergency contact information, passport details, or visa details required to complete your booking.
- Communications: Records and transcripts of your interactions with our team via email, phone, WhatsApp, live chat, contact forms, or offline student outreach events.
B. Information Collected Automatically (Log & Usage Data)
When you browse our Platform, our servers automatically log standard technical data:
- Internet Protocol (IP) address, operating system, browser type, and version.
- Pages visited, time spent per page, clickstream patterns, referral URLs, and dates/timestamps.
C. Information from Third Parties
We may receive information about you from university partners, educational consultants, advertising networks, or accommodation providers to assist with inquiry resolution and booking processing.
4. How We Use Your Information
We process your data for the following operational and legal purposes:
- Booking Fulfillment: Facilitating property inquiries, reservations, tenancy verification, and tenancy agreements with Accommodation Partners.
- Customer Support: Communicating updates, answering inquiries, and assisting throughout the booking cycle.
- Service Improvement: Conducting analytical research, usability testing, and platform optimization.
- Marketing Communications: Sharing relevant housing options, guides, and promotional updates (subject to your right to opt out).
- Legal and Compliance: Meeting statutory obligations, resolving disputes, and enforcing our agreements.
5. Disclosure of Your Information
We share your personal information only under the following circumstances:
| Recipient | Purpose |
|---|---|
| Accommodation Partners | To finalize room inquiries, reserve units, and draft lease agreements upon your instruction. |
| Service Providers | Cloud hosting providers, customer relationship management (CRM) software, messaging gateways, and analytics tools operating under strict confidentiality obligations. |
| Universities & Guarantors | To verify enrollment or tenancy eligibility when mandated by accommodation providers. |
| Business Transfers | In connection with any merger, sale of company assets, financing, or corporate restructuring. |
| Legal Authorities | When required by applicable law, court order, or to protect the safety and rights of AccoAbroad and its users. |
6. International Data Transfers
As an overseas student accommodation service, your information may be transferred to, stored, and processed in countries outside India or the European Economic Area (EEA)—specifically destination countries where you seek accommodation (e.g., the United Kingdom, Ireland, Australia, Canada, the United States, or EU nations).
When transferring data across borders, we implement reasonable contractual and organizational safeguards to ensure your data remains protected under recognized data privacy standards.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
8. Your Data Rights
Depending on your jurisdiction, you have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you free of charge.
- Correction: Request updates or corrections to incomplete or inaccurate data.
- Deletion: Request that we erase your personal data where retention is no longer necessary for booking or legal obligations.
- Opt-Out: Unsubscribe from promotional emails or marketing messages at any time using the “unsubscribe” link or by contacting us directly.
- Restriction or Objection: Request that we restrict or cease processing your data under certain conditions.
To exercise any of these rights, email us at booking@accoabroad.in.
9. Children’s Privacy
Our Service is intended for university students and adult applicants. We do not knowingly collect personal information from individuals under the age of 13 (or under 16 where required by local law). If we discover that a minor has provided us with personal information without valid parental/guardian consent, we will promptly delete that data.
10. Third-Party Links
Our Platform contains links to external websites, including accommodation providers, property managers, partner universities, and service affiliates. We have no control over the privacy practices or content of third-party websites. We strongly encourage you to review the privacy policy of any external website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any updates will be posted directly to this page with an updated “Last Updated” date. Continued use of our Service after changes are published constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, reach out to us at: